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At Attestiv, we are building innovative technologies that solve the problem of deepfakes and fraud, while streamlining and improving business processes across a number of industries. We are looking for support engineers who are passionate about customer service and enjoy a fast- moving startup environment. We value individuals who can learn quickly and efficiently on their own, help develop the right processes and are confident interacting with customers and engineers.
At least 4 years experience as a Technical Support Engineer, IT Help Desk Technician or similar role
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. In addition, you will help onboard customers on to our products.
You will diagnose and troubleshoot software problems and help our customers implement and configure the Attestiv applications.
You will also work directly with engineering to help QA our products as needed. Technical Support Engineer responsibilities include working directly with our engineering team to help resolve software issues, either by phone, text or chat You will use our bug tracking system to ensure issues are resolved in a timely manner and to manage all outstanding support requests. You will report on outstanding issues and escalations on a regular basis. You will also help onboard new customers for evaluations or production use.If you’re naturally a helper, enjoy assisting people with software issues and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Job Type: Full-timeLocation: Natick, MAWork authorization: United States (Required)
Attestiv Platform verifies the authenticity of digital media and data for businesses who want to build trust, save money, and improve service.
Mark Morley is the Chief Operating Officer of Attestiv.
He received his formative Data Integrity training at Deloitte. Served as the CFO of Iomega (NYSE), the international manufacturer of Zip storage devices, at the time, the second fastest-growing public company in the U.S.. He served as the CFO of Encore Computer (NASDAQ) as it grew from Revenue of $2 million to over $200 million. During “Desert Storm”, Mark was required to hold the highest U.S. and NATO clearances.
Mark authored a seminal article on Data Integrity online (Wall Street Journal Online). Additionally, he served as EVP, General Counsel and CFO at Digital Guardian, a high-growth cybersecurity company.
Earlier in his career, he worked at an independent insurance agency, Amica as a claims representative, and was the CEO of the captive insurance subsidiary of a NYSE company.
He obtained Bachelor (Economics) and Doctor of Law degrees from Boston College and is a graduate of Harvard Business School.