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Malicious tampering of digital media is typically a sign of fraud. When media has been altered to change the state or appearance of an insured asset, the media should be rejected and/or replaced. Malicious tampering can happen in a number of ways.

By having a process that immediately detects low quality and then automatically requests a customer to resubmit that image or video is the ideal way to prevent issues whether it be a claim, quote or other transaction.

Photos and videos should be of high enough resolution to meet the needs of transactions and claims. When relying on images to make decisions and support automated operations, the details within the photo matter.

For insurance carriers who are thinking about or who have currently implemented self-service processes for gathering photos and digital media that will be used in claims, underwriting or inspections, it is important to put in place a set of guidelines BEFORE they begin using this customer-provided media.

When capturing a photo from a camera or a video recorded on a smartphone, it’s not unusual for that photo or video to be edited but for businesses that need files to be 100% authentic, protection against all editing is essential.

Learn about how automated detection operates, two of the approaches typically used and the pros and cons of each.