I recently sat down with Ernie Bray, from the Focus on Claims Podcast and ACD and we chatted about the growing threat of fraud in insurance. With generative AI technology readily accessible to the masses, deepfakes are not only posing a threat to insurance claims, but can also affect underwriting. Self-service underwriting appraisals have made onboarding easier, but the idea of non-existent items being insured is no longer very far-fetched.
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